At Magenta, our customers and wholesaler vendors are our number one concern! We will reply to your questions within 2 business days of receiving your inquiry.
If you have any questions about shipping or return policies, please first refer to our shipping and returns page. If you still require assistance, don't hesitate to get in touch.
Please read through our short FAQ below before sending us a note:
If you have a return or need to make a change to an order you just placed, DO NOT submit a general inquiry. Email us at firstname.lastname@example.org and provide your name and order # in the subject line. We will not be responsible for return labels or changes to your order that were sent via "general inquiry"
OPENING A WHOLESALE ACCOUNT
On the top right of the screen, if you click on "register" it will take you to a page where you can register for a wholesale account. You will just need your business info and resale license. Once you submit this form, it will take up to 3 business days for your wholesale account to be approved.
Opening orders are a minimum of $500 and re-orders are a minimum of $300. We ship at a flat rate fee of 18% of the total order to the East of the Mississippi river. 16% to the West of the Mississippi river, and 13% within the state of California.
It takes on average 2 - 3 weeks for your order to reach you.Currenlty for the month of March and April, it is taking the full 3 weeks to get the orders to you.
Once your order ships, the status of your order in your account will change to Complete. At that time, your credit card will be captured for the amount of your order.
If you haven't seen your order completed on your account and it hasn't reached the full 3 weeks, we are working on your order and will get it out.
Order status emails will be responded to within 3 - 4 business days due to our work schedule.
The only items we have in stock are the ones listed on our website.