We encourage you to read through our short FAQ below prior to contacting us!

If you still require assistance, feel free to reach out to our Customer Service Team.

We will reply within 2 business days of receiving your inquiry.

Unfortunately, once an order has been submitted it cannot be modified or canceled.

All sale items are final sale - no returns or refunds.

At Magenta, we want you to be happy with your purchase! Of course, if you are not completely satisfied with your items,

Magenta will gladly accept returns of new, unused, and undamaged merchandise for a refund, minus 25% restock fee.

Please view our Returns section below for important processing information.

To return an item, simply email your order number and claim to support@magenta-inc.com within 5 days of receipt, and we will respond with a return authorization number (RA#), and shipping address.

Please also indicate at this time if you would prefer a store credit.

Magenta only sells to customers shipping within the continental U.S.

For shipping rates to Hawaii and Alaska, please email us at support@magenta-inc.com.

While our stoneware and ceramic products are dishwasher safe, hand-wash is recommended for all wood items and components. 

Microwave use is not possible for products with gold, silver or metal accessories. 

The only items we have in-stock are the items listed on our website.

To receive the most up-to-date information on restock alerts and product releases, we invite you to join our mailing list and follow us on social media!

In 1986, California voters approved an initiative called the Safe Drinking Water and Toxic Enforcement Act - better known as Proposition 65. 

This proposition requires companies to place warning labels on products containing certain levels of substances, including lead. 

Each year a list of these substances is updated and published. The list has grown to include over 800 substances and includes additives or ingredients in pesticides, 

common household products, food, drugs, dyes, solvents, heavy metals, and even Vitamin A at particular levels. 

Lead is an element that exists in nature and can commonly be found in the soil, plants and water. 

It is widely distributed throughout the environment, therefore is commonly eaten in everyday foods. 

To read more about the lead content found in common foods, please refer to the US Food & Drug Administration, Total Diet Study – Elements Results Summary Statistics, Market Baskets 2006-2013: 

http://www.fda.gov/downloads/food/foodscienceresearch/totaldietstudy/ucm184301.pdf

We send samples to third-party testing laboratories that follow standard test procedures as prescribed by each of the regulations set forth by the FDA and Prop 65. Through this testing, our third-party specialists help us to ensure that our products meet quality, safety, and environmental standards imposed by Prop 65.